FAQs
1 SHIPPING + PICK-UP
1.1 When will my order ship?

All orders are shipped via Canada Post (Expedited Parcel Service) within 1-3 business days from date of purchase.

1.2 When will my order be ready for in-store pick up?

We will try to have your order ready ASAP. Either same day or next business day. We'll send you an email to let you know when it's ready.

 

1.3 Where do I pick up my order?

We're located at 35 James Street in St. Catharines. We are now open for in-store pickup, or you can call 905-704-0101 for curbside service!

 

1.4 What if my order gets damaged in transit?

We always do our best to ensure proper protection against damage, however, if your order arrives damaged, please contact us at [email protected] and we'll get things sorted out.

 

2 IN-STORE SHOPPING
2.1 Are you open for in-store shopping?

Yes! We are now open for in-store shopping!

We look forward to welcoming you back into the shop slowly and safely :)

2.2 What are your hours?

Current shop hours (as of Nov 8 2021)

Monday - Thursday 11-5

Friday 10-6

Saturday 10-5

Sunday closed

2.3 What is your store capacity?

We are currently allowing 2 customers at a time, due to the size of our shop, to ensure social distancing.

2.4 Are masks required for in-store shopping?

Yes! Masks are required in-store at all times. If you are unable to wear a mask, we are happy to help you curbside. :)

3 BULK REFILLS
3.1 How does your Bulk Refill program work?

It's super easy! Simply bring in a clean + dry container from home or purchase one of our Mason Jars/Glass Bottles. We will fill your vessel for you and charge you by weight. 

 

We ask that you bring clear containers if possible! Our favourite to fill are Mason Jars. We have a variety of attachments to convert a mason jar into a pump or spray bottle.

 

If you have a large Bulk order to be filled, you are welcome to drop off your containers with a note of what you want them filled with. We can give you a call or text when they are ready for pickup (within the hour)!

3.2 What products do you offer in Bulk?

We now carry a wide variety of natural Bulk & package-free products for your body and home.

 

BODY

~ Shampoo & Conditioner - Liquid + Bars

~ Hand soap, Shower Gel & Body Lotion 

~ Deodorant

~ Toothpaste, Toothpaste Tabs, Mouthwash

~ Shaving & Cleansing Foam

~ Hand Sanitizer

~ Body Scrub

~ Bath Soak

~ Shea Butter

 

HOME

~ Dish Soap

~ Laundry Liquid + Strips

~ All purpose Cleaner, Counter Cleaner, Mirror + Bathroom Cleaner Tabs

~ Dishwasher Tabs

 

SKIN

~ GCE Cleansing Oil, Toner, Serum, Restorative Lotion

 

RAW INGREDIENTS ... availability varies week by week

~ Carrier oils: Argan, Jojoba, Coconut, etc.

~ Essences: Lavender + Rose

~ Witch Hazel

 

4 RETURNS/EXCHANGES
4.1 I changed my mind! Do you accept Returns/Exchanges?

We are happy to accept unopened/unused products for a full refund or exchange within 14 days of purchase. After that time period, all sales are final.

Any discounted item is Final-Sale.

If you have any questions or concerns about a refund/exchange, please reach out to us via email or phone and we will do our best to assist!